"Hi! When Will My Order Arrive?"
Hi! Your parcel will generally arrive within 1-3 business days of your order being placed. (Due to limited airfreight capacity as a result of COVID-19, international orders are currently taking 3+ weeks to arrive.)
If you're needing something super speedily, we also offer overnight delivery; just select the 'Next-Day Delivery' option at checkout.
"Where Are You Based?"
In sunny Whakatāne, New Zealand ☀️
"What Happens If I Don't Like My Order/It Doesn't Fit/Etc.?"
You're absolutely welcome to return it!
It's really important to us that you're happy with your purchase, so we'll gladly issue a full store credit for any items - excluding jewellery, lingerie or swimwear - which may not be suitable. Take a peek at our Returns Policy for further details.
"Do You Buy Secondhand Clothing? I Have A HEAP Of Stuff..."
We definitely do. Check out our Closet Clear-Out Kit!
"How Can I Get In Contact?"
"I Don't Seem To Have Received A Reply..."
Pretty please check your 'Junk' or 'Spam' e-mail folders. Every now and then we'll receive a "hmmm, I'm still waiting to hear back..."-type message because our e-mails have accidentally wound up somewhere else. We promise, we'd never ignore you, so if you don't appear to have heard from us - have a peek in there!